Effective Date: January 1, 2026
FixCellat ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Contact Information: Name, email address, phone number, and mailing address.
- Device Information: Device type, model, serial number, and details about the issue requiring repair.
- Payment Information: Credit/debit card details or other payment method information processed through our secure payment providers.
- Account Information: Username, password, and order history when you create an account.
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms
- Device identifiers and cookies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your repair orders, schedule appointments, and communicate repair status updates.
- E-Commerce: To process purchases, ship products, and handle returns from our accessories shop.
- Customer Support: To respond to your inquiries and provide technical assistance.
- Improvement: To analyze usage trends and improve our website, services, and customer experience.
- Marketing: To send promotional emails or SMS messages about our services and special offers (with your consent).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, shipping, email delivery, and website analytics.
- Business Partners: Parts suppliers or warranty providers when necessary to fulfill your repair order.
- Legal Authorities: When required by law, court order, or to protect our rights and safety.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- PCI-DSS compliant payment processing
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data on a need-to-know basis
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login sessions
- Analyze website traffic and usage patterns
- Deliver relevant content and advertisements
You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at the information provided below.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 13, we will promptly delete it.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@fixcellat.com
- Phone: (718) 569-7548
- Address: 3938 Broadway, New York, NY 10032